Payments for walking or sitting services are to be paid in full at the time of booking or on the first day that service begins. If payment is not received at the time of service, a $25.00 late fee may be added to your invoice. Southern Tails PetSitting accepts checks or cash. If Client requests to extend service, the Client guarantees payment at the same rate for all services provided upon return.

 

 

Round-trip gas charges will be added to your petsit rate for each sit, based on current gas prices.

 

 

Although not required, if you wish to tip the Pet Sitter, please write a separate check in the Pet Sitter's name or leave cash for your Sitter.

 

 

There will be a $35.00 charge for all returned checks.

 

 

A last-minute surcharge of $10 will apply for all same-day service requests. An additional holiday charge of $5 per day will apply for visits made on the following holidays: New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

 

 

For early return and cancellation of service (for non-holiday reservations), a 24-hour notice is required or Client will be charged the rate of one visit. After cancellation fees, any remaining balance will be applied to future pet sitting visits only. No refunds will be given. All holiday reservations require a 7-day notice for changes and cancellations or Client will be charged for the services reserved. No credits will be given for early returns during holiday periods. All holiday visits must be prepaid during Thanksgiving, Christmas and New Years and cancellations are non-refundable.

 

 

All reservations for Thanksgiving, Christmas and New Year's must be paid in full at booking. Cancellations two weeks prior to first visit are 50% refundable for entire schedule and will be given a credit that can be used for future services. Cancellations one week prior to first visit are 25% refundable for entire schedule and will be given a credit that can be used for future services. Cancellations less than one weeks notice is non-refundable.

 

 

Holiday charges will be $5 per day for the following holidays: New Years Eve, New Years Day, Easter, Memorial Day, 4th of July, Labor Day,Thanksgiving, Christmas Eve and Christmas Day.

 

 

In the event of pet illness or other medial emergency and specified vet is unavailable, pet will be taken to closest vet or Emergency Care. Client understands and agrees that attempts will be made to contact them in case of emergency and if Client is unreachable, Pet Sitter has permission to authorize any care that the vet deems necessary for pet's health, safety and survival. Client agrees to reimburse Southern Tails PetSitting for any additional fees and all costs relating to vet care during their absence, which may include x-rays, blood work, surgery and/or other expensive procedures, as well as an emergency medical transport fee of $35.00. For the safety of your pet and others, pets must have current vaccinations. Should Pet Sitter be bitten or otherwise exposed to any disease or ailment received from Client's animal which has not been properly vaccinated, it will be the Client's responsibility to pay all costs and damages incurred by the victim.

 

 

Southern Tails PetSitting reserves the right to invoice/bill, at $15.00 per half hour or any portion thereof, for additional time spent over a 30-minute visit that is necessary for the care of Client's pet(s) and home. This includes service and time for the following, but not limited to: all veterinary trips; pet illness; excessive clean-up resulting from pet incontinence, accidents or frequent vomiting; complications administering medications; obtaining pet food, medication or supplies; wait time for emergency home repair; search for pet(s) that escaped confinement or leash. Client will be held responsible for all expenses incurred and reimburse Southern Tails PetSitting upon return.

 

 

Visits made between the hours of 9:00 pm and 7:00 am are subject to an additional $5 per visit.

 

 

All services booked within 24 hours may be subject to a $10 service charge. If less than 3 hours a $20 service charge may apply.

 

 

One working copy of your house key must be provided at time of registration / consultation (known as the "Meet & Sniff"). If you live in a gated community, you must provide a gate card, remote or appropriate access codes. No keys will be mailed by regular mail, hidden outside or locked in homes on last visits, without proper written documentation. Should keys become unusable, lock malfunction, Client fails to leave a key or for any other reasons beyond Pet Sitter's control, Southern Tails PetSitting and Pet Sitters have authorization to employ the services of a locksmith to gain entry into a Client's home on Client's behalf. Client will be responsible for all expenses incurred and reimburse Southern Tails PetSitting upon return.

 

 

 

 

 

 

Due to the extreme unpredictability of animals, Southern Tails PetSitting and Pet Sitters cannot be held responsible for any unusual mishaps (i.e., pet's refusal to take medication, escaping from the yard, biting, eating or destroying household items, damage to inside/outside of home, personal injury/accidental death). If Client requests pet(s) to have outside access, Client releases Southern Tails PetSitting and Pet Sitters from all liability for loss, injury or death to pet(s). Client is liable for injury or damage to Third Parties.

 

Client authorizes Southern Tails PetSitting Pet Sitters to take photos of Client's pet for their file and for southertailspetsitting.com website. All photos taken are the property of Southern Tails PetSitting.

 

Visit times are approximate and subject to change based on the needs of all pets under Pet Sitter's care. Pet Sitter is entrusted to use best judgment in caring for pet(s) and home, in the event of an emergency situation, inclement weather or natural disaster. Southern Tails PetSitting and Pet Sitters will be held harmless for consequences related to such decisions.

 

In the event of injury or illness of your Pet Sitter, or other emergency circumstances where duties are unable to be performed, Client authorizes Southern Tails PetSitting to arrange for a back-up sitter to take over duties as outlined in this agreement.

 

Southern Tails PetSitting reserves the right to terminate this agreement at any time before or during its term if Pet Sitter determines that Client's pet poses a danger to the health or safety of herself/himself or others. If concerns prohibit Pet Sitter from caring for pet, Client authorizes pet to be placed in a kennel with all charges to be charged to Client.

 

Southern Tails PetSitting and Pet Sitters agree to provide the services stated in this agreement in a reliable, caring and trustworthy manner. In consideration of these services, the Client expressly waives and relinquishes any and all claims against Southern Tails PetSitting except those arising from negligence or willful misconduct on the part of Southern Tails PetSitting or Pet Sitters.